I recently decided to purchase the January 2008 iPod Touch upgrade. I thinking about getting an iPhone and have decided I’m willing to part with the 20 bucks to test out the email app so there is no need for me to repeat what others have said about this already. Great products overcome bad decisions in other areas. A few bad decisions anyway.
Back to my attempt to purchase this upgrade. Two days ago I decided to get the upgrade and quickly found the place where current iPod touch owners were directed. Up pops a nice little advertisement within the iTunes store inside iTunes and confirming I have met the requirements for software versions and iTunes store account I try to click the Upgrade for $19.99 big bold blue letters. It’s not a link, ok, so I go to the bottom and click the OK button.
This takes me to the iTunes store home page filled with all sorts of music, movies, games, TV shows, podcast, audio books, all sort of content. But no upgrade, in fact no software. So I look and I look and I know I must just be missing it, so I look some more.
Now, two days later, I have emailed a support person 3 times, tried to chat with Wanda who disappeared once I asked my question and spoke on the phone with Benjamin. I’ve been given links to articles about verifying your upgrade installation and how to contact customer support. I’m currently waiting (15 minutes and counting) for an email which he claims has the correct link (the one on the Apple Store website has not worked for a few weeks, I was told.)
I still waiting for the highly praised Apple support, I’ve heard so much about. Oh, and I’m still waiting for that email.