Dutta Satadip suggests when a team’s ability to take on additional work impacts growth or sustainable improvement you should look at 3 things before adding people:
- Eliminate work that is no longer necessary
- Reduce the volume of tasks requiring high-cost processing
- Improve productivity so you spend less work on each transaction
All good things to do and presented with some examples and thoughts on how to go about it. I say, “Why Wait!” Industry-leading organizations regularly evaluate activities to determine what to stop, what to start, and what to change. An ongoing evaluation process should determine where time is consumed and periodically review the processes that cost the most to execute. Initial processes are often manually intensive with many acts of creation regularly occurring. These should be evaluated for reuse early and often. The best processes are those which include this as a fundamental activity, so things can be built for reuse from the start. Before you rush to hire more people, try these three steps. Source: What to Do If Your Team Is Too Busy to Take On New Work
